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brotogel Privacy Policy for Your Account

Our brotogel Privacy Policy explains what we collect when you open an account, use a phone or desktop, and connect DANA, OVO, GoPay or QRIS.

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CONTACT ROUTES

Where Wallet Data Questions Go

A clear contact path helps you question a record, correct a phone number or ask why a wallet reference appears in your account. In Yogyakarta and elsewhere in Indonesia, use the support route shown after login so our team can match your request to the right account without asking you to post personal details publicly.

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Account support form

Send a privacy request from the signed-in account support form. Include the account phone number and the subject, but never place a wallet PIN, password or full payment credential in your message.

Receipt status request

For a DANA, OVO, GoPay or QRIS receipt question, attach only the reference details requested by support. We use that reference to locate the record and explain its status without requesting your wallet password.

Login access help

If a device check blocks your account, contact support through the displayed account route. We may ask for verification before discussing stored data, helping prevent another person from receiving private account details.

DATA PRACTICES

Six Controls Around Your Account Data

Our handling process follows the account actions you take rather than treating every visit alike. We separate sign-in records, wallet references, device signals and support correspondence so each request can be checked…

Collection at signup

When you open an account, we collect the details needed to create access and complete phone verification. We do not ask you to place a DANA, OVO or GoPay password into our account form.

Payment references

A QRIS, bank transfer or virtual account receipt can create a reference in your account history. We use that reference for matching and support, while wallet credentials remain with the relevant payment service.

Cookie settings

Cookies can remember a session, preserve language or help us detect repeated login errors. Your browser can clear stored cookies, although removing them may require you to complete account verification again.

Device protection

We record limited device and browser signals around sign-in so an unusual session can be checked. If your phone changes, we may request an account step before showing private account or receipt details.

Retention periods

We keep account, transaction-reference and support records only for the operational, security or legal period that applies. When a record is no longer needed, our process removes it or separates it from direct account identity.

Changes and contact

You can ask us to correct account details, explain stored data or request a suitable deletion check through support. We verify ownership first, then tell you what can be changed and what must remain.

Privacy Policy Questions About brotogel

These Privacy Policy answers address the searches we hear most often before an account is opened. They cover phone verification, wallet references, device records, cookies, deletion requests and the support route for Indonesia access, where local law permits.

It covers account details, phone verification, device and browser signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

No. The Privacy Policy describes receipt and transaction references used for matching support requests. Your DANA, OVO and GoPay passwords or wallet PINs should never be entered into our account forms.

Limited device, browser and sign-in details help us spot unusual access and investigate login errors. If you move from phone to desktop, an account verification step may be required before private data is shown.

Use the signed-in account support form and identify the detail you want corrected, such as a phone number or contact record. We confirm account ownership before making a change or explaining any restriction.

You can submit a removal request through support. We first verify ownership, then check whether account, receipt or security records must remain for an operational or legal period before confirming the available action.

Cookies may keep your session active, remember a setting or help identify repeated login problems. Clearing them through your browser can sign you out and may trigger phone verification when you return.

Use the support route displayed after login and select the privacy or account-data subject. For a QRIS or bank-transfer receipt, include only the requested reference so the team can investigate safely.

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